This Refund Policy explains when refunds may apply for digital templates and products purchased from UX Logan.
1. Digital products
Templates and image packs are digital goods delivered electronically. Because downloads can be copied immediately, refunds are limited.
2. When refunds may be issued
We may issue a refund if the file is defective, incomplete compared with the product description, or cannot be opened using the stated supported software - and you contact us within 7 days of purchase with enough detail to reproduce the issue.
If a duplicate charge or failed delivery occurs because of a checkout error on our side, we will refund or redeliver the product.
3. Non-refundable cases
Change of mind, unused downloads, or preference for a different style after purchase are not eligible for refund once the digital files have been made available.
Custom services and workshops are covered by their own agreements and are outside this digital-goods policy unless stated in writing.
4. Free tools
Browser tools on this Website are free and do not involve product purchases, so refunds do not apply.
5. Demo checkout
While checkout is in demo mode and no payment is processed, no refunds are needed. When live payments begin, this policy will apply to completed paid orders.
6. How to request a refund
Email hello@uxlogan.com with your order email, product name, and a short description of the issue. We aim to respond within 3 business days.